Introduction to Microsoft Dynamics 365 (CRM) (MB-910)
Do you want to learn more about Dynamics 365? This course will provide you with a broad introduction to the customer engagement capabilities of Dynamics 365. You will become familiar with the concept of customer engagement, the core capabilities of customer engagement apps as well as with each of the customer engagement apps, including Dynamics 365 Customer Insights, Dynamics 365 Sales, Dynamics 365 Customer Service and Dynamics 365 Field Service. You will also learn how Copilot can assist you in executing customer engagement tasks in Dynamics 365. This course includes lectures and hands-on-labs.
6 courses found
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- Delivery Format: Virtual Learning
- Date 09 January, 2026 | 11:00 AM to 6:30 PM
- Location: Virtual (Arab Stand)
- Language: English
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- Delivery Format: Virtual Learning
- Date 02 April, 2026 | 11:30 AM to 7:00 PM
- Location: Virtual (Arab Stand)
- Language: English
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- Delivery Format: Virtual Learning
- Date 05 May, 2026 | 10:00 AM to 5:30 PM
- Location: Virtual (Arab Stand)
- Language: English
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- Delivery Format: Virtual Learning
- Date 07 August, 2026 | 11:30 AM to 7:00 PM
- Location: Virtual (Arab Stand)
- Language: English
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- Delivery Format: Virtual Learning
- Date 04 September, 2026 | 10:00 AM to 5:30 PM
- Location: Virtual (Arab Stand)
- Language: English
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- Delivery Format: Virtual Learning
- Date 11 December, 2026 | 12:30 PM to 8:00 PM
- Location: Virtual (Arab Stand)
- Language: English
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